Introducing Somia Platform 2.0: AI Agents for Smarter Process Automation

At Somia, we’ve always been committed to making AI accessible to businesses of all sizes. With Somia Platform 2.0, we’re taking it to the next level. We’re not just offering custom AI model training anymore—we’re enabling process automation with AI Agents.

Now, automating workflows with AI is easier than ever—without the need for deep technical expertise or large budgets. Let’s explore what’s new and how AI Agents can transform your business operations.

What is an AI Agent?

An AI Agent is a specialized AI system that can autonomously execute tasks, retrieve and generate information, and integrate seamlessly with databases and applications. Unlike traditional AI models that require manual setup and fine-tuning, AI Agents act dynamically, pulling from live data and improving continuously.

With Somia Platform 2.0, businesses can now:

✅ Automate complex workflows

✅ Deploy AI-powered solutions without coding

✅ Use Retrieval-Augmented Generation (RAG) for retrieve internal data

✅ Connect AI Agents directly to databases for real-time insights

Drag-and-Drop AI Automation

With Somia’s new drag-and-drop AI interface, automating business processes has never been easier. No coding, no complex integrations—just drag the blocks you need, connect them, and build your AI-powered workflow. You define the flow, and Somia takes care of all the backend connections, ensuring a seamless, intelligent automation experience.

Each block represents a core AI function, such as Retrieval-Augmented Generation (RAG), LLM response generation, database connection, web search, or even automated email handling!

For example, RAG module retrieve real-time data from internal knowledge bases, ensuring responses are accurate, context-aware, and instantly generated. Also Somia now enables AI Agents to connect directly to databases, allowing join retrieved information from knowledge bases with the real data from DB and format it using large language models—all with a simple, visual workflow.

Example: Customer Support AI Agent in Action

Imagine handling hundreds of customer inquiries daily. Instead of relying on external chatbots, you can now build a custom AI-powered support agent in minutes:

1️⃣ Customer Inquiry Block → AI Agent receives a question

2️⃣ RAG Block → Retrieves relevant information from internal knowledge bases

3️⃣ LLM Generation Block → Summarizes the retrieved information into a structured response

4️⃣ LLM Generation Block → Enhances the response by rephrasing it in a more customer-friendly way

5️⃣ LLM Generation Block → Adds additional insights or related FAQs to provide a comprehensive answer

6️⃣ Email Block (Optional) → Sends a response or escalation email automatically

🚀 Result? A context-aware, enhanced response that is accurate, well-structured, and customer-friendly, reducing the need for human intervention while improving customer satisfaction.

Why Somia Platform 2.0?

Unlike traditional AI solutions that require months of development and expensive teams, Somia Platform 2.0 offers:

✔ Drag-and-Drop AI Builder – No coding needed

✔ Vertical-Specific AI Agents – Tailored for different industries

✔ Advanced Fine-Tuning – Powered by proprietary technology

✔ All-in-One AI Platform – From ideation to deployment

With Somia, you can implement AI solutions in DAYS, not months.

Ready to Automate with AI? Contact us!

Let’s bring AI-driven automation to your business—effortlessly. 🚀